Shipping & Delivery Policy
Last Updated: August 26, 2026
At Beckmiller, we aim to make ordering and delivery as simple, convenient, and transparent as possible. This Shipping & Delivery Policy explains how we process, ship, and deliver your order.
If you have any questions about shipping or your order, please contact our customer service team at info@beckmiller.com.
Shipping Costs
We currently offer free shipping on all orders within the United Kingdom.
There is no minimum order value or minimum quantity required to qualify for free standard delivery.
Your order will be delivered to the delivery address provided during checkout.
Shipping Methods
Depending on the destination and availability, orders may be delivered through reputable shipping and courier partners, which may include:
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DHL
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FedEx
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UPS
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Other reputable delivery carriers
The carrier used for your order may vary depending on the product, destination, and logistics requirements.
Processing Your Order
Once your order has been successfully placed, we begin processing it as quickly as possible.
Order Processing Time
Orders generally require approximately 1 business day to process.
Orders placed on Friday evening, during weekends, or on public holidays may require additional processing time.
Once your order has been processed, it will be prepared for shipment.
Delivery Time
After your order has been processed and dispatched, delivery typically takes approximately:
4 business days
Therefore, the estimated total timeframe is approximately:
1 business day for processing + 4 business days for delivery
Estimated Total Delivery Time
Approximately 5 business days
Please note that these are estimated delivery times and are not guaranteed delivery dates.
Delivery may occasionally take longer due to circumstances outside our reasonable control, including:
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Carrier delays
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Severe weather
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Public holidays
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Transportation disruptions
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Customs or regulatory procedures
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Incorrect or incomplete delivery information
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Unexpected logistical issues
Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking number.
You can use the tracking information to follow the progress of your shipment through the applicable delivery carrier.
Please allow some time for tracking information to become active after your package has been dispatched.
If you have not received your tracking information or have questions regarding your shipment, please contact us at:
Same-Day Processing Requests
Our standard order-processing time is approximately 1 business day.
If you have an urgent delivery requirement, you may contact our customer service team before placing your order to ask whether expedited processing or shipping options are available.
Please note that expedited processing or shipping cannot be guaranteed unless specifically confirmed by Beckmiller.
Delivery of Your Order
Please ensure that your delivery address is complete and accurate before completing your purchase.
Once your order has been delivered, please inspect the package and product as soon as reasonably possible.
If your order arrives damaged, defective, or contains an incorrect item, please contact us promptly at:
Please include your order number and clear photographs of the product and packaging where appropriate.
Damaged or Defective Products
Products can occasionally be damaged during transportation.
If you receive a damaged or defective product, please contact us as soon as possible.
We may request photographs or other information to help us investigate the issue with our fulfillment or delivery partners.
If the issue is confirmed to be our responsibility, we will provide an appropriate resolution in accordance with applicable consumer law and our Return & Refund Policy.
Depending on the circumstances, this may include:
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A replacement product
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A replacement shipment
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A repair where appropriate
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A refund where applicable.
We will determine the appropriate solution based on the circumstances of the case.
Incorrect Product
If you receive a product that is different from the product you ordered, please contact us immediately.
Please provide:
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Your order number
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A description of the issue
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Photographs of the product received
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Photographs of the packaging or shipping label where available.
We will investigate the issue and provide instructions for resolving it.
If the incorrect product was supplied due to an error on our part, we will handle the matter in accordance with our Return & Refund Policy and applicable consumer law.
Lost Packages
If your package appears to be lost or cannot be delivered because of a logistical issue, please contact us.
We will work with the relevant delivery carrier to investigate the shipment.
Where appropriate, we may arrange a replacement shipment before processing a refund.
If your order has not been received within 60 days from the date of shipment, please contact us so that we can investigate the situation and determine the appropriate resolution.
Failed Delivery or Returned Packages
A package may be returned to the sender if, for example:
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The delivery address is incorrect or incomplete;
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The customer refuses delivery;
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The customer fails to collect the package;
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The carrier is unable to complete delivery after multiple attempts.
If a package is returned because of customer-related circumstances, additional shipping or administrative costs may apply in accordance with our applicable policies.
If you believe your package has been returned incorrectly, please contact us at info@beckmiller.com.
Changes to Your Delivery Address
Please carefully review your delivery information before completing your order.
Because orders are processed quickly, we cannot guarantee that an address can be changed after an order has been placed.
If you notice an error in your delivery address, contact us immediately at:
We will make reasonable efforts to assist you, but an address change may not be possible once your order has entered processing or has been dispatched.
Placing an Order
Ordering from Beckmiller is simple.
1. Choose Your Product
Browse our collections and select the product you would like to purchase.
2. Select Your Options
Choose the appropriate size, color, quantity, or other available product options.
Please carefully review your selections before adding the item to your cart.
3. Add to Cart
Click “Add to Cart” and review your shopping cart.
4. Proceed to Checkout
When you are ready to complete your purchase, proceed to checkout.
Enter your:
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Name
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Email address
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Delivery address
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Contact information
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Other required checkout information.
Please make sure all information is accurate.
5. Select Your Payment Method
Available payment methods may include:
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American Express (Amex)
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Apple Pay
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Google Pay (G Pay)
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Maestro
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Mastercard
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PayPal
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Visa
Available payment options may vary depending on your location and device.
6. Complete Your Order
Review your product selections, delivery information, and payment details.
Once everything is correct, complete your purchase.
You will receive an order confirmation by email after your order has been successfully placed.
Order Cancellation
Because orders are processed quickly, cancellation may not be possible once your order has entered processing.
If you need to request a cancellation, contact us immediately at:
Please note that we cannot guarantee that a cancellation request will be successful after processing has begun.
For more information, please refer to our Terms of Service and Return & Refund Policy.
Returns and Exchanges
If you wish to return or exchange an eligible product, please contact us before sending the item back.
Our standard return period is 30 days, subject to the conditions and exclusions described in our Return & Refund Policy.
Please do not send a return to the business address listed below unless our customer service team specifically instructs you to do so.
For return instructions, contact:
Contact Us
If you have any questions regarding your order, shipping, delivery, tracking, or returns, our customer service team is here to help.
Company Name: Beckmiller
Business Address:
149 Highbank Dr
Manchester M20 5QR
United Kingdom
Email:
info@beckmiller.com
Customer Service Hours
Monday–Friday: 09:30–18:00 (GMT+1)
Saturday: 12:00–17:00 (GMT+1)
Sunday: Closed
Response Time:
We aim to respond to enquiries within 1 day.
Thank you for choosing Beckmiller.