Privacy Policy

Last Updated: August 26, 2026

At Beckmiller, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the choices available to you regarding your personal information.

By accessing or using the Beckmiller website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Order and purchase information

• Payment-related information necessary to process your order

• Account information, if you create an account

• Information you provide when contacting customer service

• Marketing preferences

• Website usage information

• Device and browser information

• IP address and similar technical information

• Cookie and tracking information

We only collect information that is reasonably necessary to operate our website, process orders, provide customer service, improve our services, and communicate with you.

2. How We Use Your Information

We may use your personal information for the following purposes:

Processing Orders

We use your information to process and fulfill purchases, including:

• Processing payments

• Preparing and shipping orders

• Providing order confirmations

• Sending shipping and tracking information

• Managing returns, refunds, and exchanges

• Providing customer support

Customer Communication

If you contact us by email, contact form, or another communication method, we may retain the information contained in your communication so that we can respond to your request and provide appropriate assistance.

Website Improvement

We may use website usage information to understand how visitors interact with our website and to improve our products, services, website functionality, and customer experience.

Marketing

Where permitted by law and where you have provided the appropriate consent, we may use your contact information to send you promotional communications, including information about products, offers, promotions, and other updates from Beckmiller.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us.

3. Cookies

Our website uses cookies and similar technologies.

Cookies are small text files stored on your device that help websites remember information and understand how visitors use the website.

We may use cookies for purposes including:

• Keeping items in your shopping cart

• Remembering preferences

• Processing orders

• Understanding website traffic

• Measuring website performance

• Improving website functionality

• Personalizing your experience

• Supporting advertising and marketing activities where applicable

Some cookies may be placed by third-party services that help us operate and analyze our website.

You can configure your browser to refuse certain cookies or notify you when cookies are being used. However, disabling cookies may affect some features of the website, including shopping-cart and checkout functionality.

4. Shopping Cart and Abandoned Checkout

Our website may use cookies and similar technologies to remember products that you have added to your shopping cart.

If you begin an order but do not complete checkout, certain information may be retained so that we can provide functionality such as cart recovery or, where legally permitted and with any required consent, send abandoned-cart communications.

You may opt out of promotional communications at any time.

5. SMS Communications

Where you have expressly opted in to receive SMS communications from Beckmiller, we may use your telephone number to send:

• Order notifications

• Shipping updates

• Transactional messages

• Customer service communications

• Abandoned-cart reminders

• Promotional offers

• Requests for feedback

SMS marketing communications will only be sent where permitted by applicable law and where the necessary consent has been obtained.

You can opt out of promotional SMS communications by following the applicable opt-out instructions provided in the message or by contacting us.

6. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties where necessary to operate our website and provide our services.

These may include:

• Payment processors

• Shipping and delivery providers

• E-commerce and website service providers

• Customer service platforms

• Email and SMS communication providers

• Analytics providers

• Fraud prevention and security services

• Other applications or integrations necessary to operate our store

These service providers may only process information as necessary to provide their services to us or as otherwise permitted by law.

We may also disclose information where required by law, legal proceedings, governmental authorities, or to protect our rights, customers, website, or business.

7. Payment Information

Payments made through our website are processed through secure payment providers.

Beckmiller does not generally store your complete payment card details on our own systems.

Payment information is processed by the relevant payment provider according to its own privacy policy and security practices.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

For this reason, while we work to protect your personal information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions

• Provide customer service

• Maintain business and transaction records

• Resolve disputes

• Prevent fraud

• Comply with legal and accounting obligations

• Enforce our agreements

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Request restriction of certain processing

• Object to certain uses of your information

• Withdraw consent where processing is based on consent

• Request information about how your personal data is used

• Opt out of marketing communications

To exercise an applicable privacy right, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

11. Newsletter and Marketing Preferences

If you subscribe to our newsletter or marketing communications, we may use your email address to send information about Beckmiller products, promotions, offers, and updates.

Every promotional email will provide an option to unsubscribe.

You can also contact us directly if you would like to modify your marketing preferences or be removed from our marketing communications.

Unsubscribing from marketing communications will not prevent us from sending important transactional messages relating to an order you have placed.

12. Third-Party Websites

Our website may contain links to websites, applications, or services operated by third parties.

This Privacy Policy applies only to information collected by Beckmiller through our website and services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party website you visit.

13. Children's Privacy

Our website is intended for general consumers and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

When changes are made, the updated policy will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Beckmiller handles your personal information, please contact us.

Beckmiller

Business Address:
149 Highbank Dr
Manchester M20 5QR
United Kingdom

Email:
info@beckmiller.com

Customer Service Hours

Monday–Friday: 09:30–18:00 (GMT+1)
Saturday: 12:00–17:00 (GMT+1)
Sunday: Closed

We aim to respond to enquiries within 1 day.

Beckmiller is committed to handling your personal information responsibly and transparently while providing you with a safe and reliable shopping experience.