Return & Refund Policy
Last Updated: August 26, 2026
At Beckmiller, we want you to feel confident when shopping with us. We carefully process every order and work to provide a straightforward experience from purchase through delivery and, where necessary, returns.
This Return & Refund Policy explains your rights and our procedures regarding cancellations, returns, exchanges, refunds, damaged or defective products, and return shipping costs.
Nothing in this policy is intended to limit or exclude any statutory rights you may have under applicable UK consumer protection law.
1. Your Right to Cancel
When you purchase products from Beckmiller online, you may have a statutory right to cancel your order without giving a reason.
For most online purchases, UK consumer law provides a 14-day cancellation period beginning on the day after you receive your goods. You then generally have a further 14 days to return the goods after notifying us of your cancellation.
In addition to your statutory cancellation rights, Beckmiller may offer a 30-day return period for eligible products, subject to the conditions described below.
If you wish to cancel or return an order, please contact us before sending any product back.
Email: info@beckmiller.com
2. Return Period
For eligible products, Beckmiller accepts return requests within 30 calendar days of delivery, subject to the conditions in this policy.
The 30-day return period is an additional commercial return option and does not replace or restrict any statutory rights available to consumers under UK law.
For products covered by statutory consumer rights, your legal rights continue to apply even where the 30-day commercial return period has expired.
3. Return Cost Summary
| Return Type | Return Shipping Cost |
|---|---|
| Change of mind / customer preference | Customer's responsibility |
| Wrong size or product selected by customer | Customer's responsibility |
| Product no longer wanted | Customer's responsibility |
| Damaged product | Beckmiller responsibility where confirmed to be our responsibility |
| Defective product | Beckmiller responsibility where confirmed to be our responsibility |
| Incorrect product received | Beckmiller responsibility |
| Product damaged before or during delivery | Beckmiller responsibility where confirmed |
We do not charge a restocking fee for eligible returns.
Return shipping costs may vary depending on the shipping provider and service selected.
4. Conditions for Returns
To help us process your return efficiently, returned products should, where reasonably possible:
- Be unused and in their original condition.
- Be returned with their original packaging and accessories.
- Include any original labels or tags where applicable.
- Include proof of purchase or the original order number.
- Be adequately packaged to prevent damage during return transportation.
Customers may handle products to the extent reasonably necessary to determine their nature, characteristics, and functionality, in a manner similar to what would normally be permitted in a physical store.
If a product has been used or handled beyond what is reasonably necessary to inspect it, we may be entitled to account for any reduction in value where permitted by law.
5. Products That May Not Be Eligible for Return
Certain products may be excluded from cancellation or return rights where permitted by applicable law.
This may include products that:
- Are made to the customer's specifications or personalised.
- Are clearly personalised.
- Cannot be returned due to their nature.
- Are liable to deteriorate or expire rapidly.
- Are sealed products that are unsuitable for return for health or hygiene reasons once the seal has been broken.
- Fall within another statutory exception to the right of cancellation.
Where an exception applies, the applicable product page or checkout information will provide the relevant information before purchase.
6. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product.
- Photographs of the packaging, where relevant.
Send this information to:
Once we have reviewed the issue, we will determine the appropriate resolution.
Depending on the circumstances and your legal rights, this may include:
- A replacement.
- A repair where appropriate.
- A refund.
- A partial refund or other appropriate remedy.
Where the issue is confirmed to be our responsibility, you will not be required to bear the applicable return shipping cost.
UK consumer law provides protections for goods that are faulty, not as described, or do not meet the required standards.
7. How to Start a Return
Please contact Beckmiller before sending any product back.
Step 1 — Contact Us
Email:
Please include:
- Your full name.
- Order number.
- Product you wish to return.
- Reason for the return.
- Photographs, if the product is damaged, defective, or incorrect.
Step 2 — Receive Return Instructions
Our customer service team will review your request and provide the appropriate return instructions.
We aim to respond within 1 day.
Step 3 — Prepare the Product
Please package the product securely and include the relevant accessories and original packaging where applicable.
Step 4 — Send the Return
Send the product using the return instructions provided by our customer service team.
For customer-preference returns, we recommend using a tracked shipping service and keeping your proof of postage.
Please do not send returns to our business address unless we specifically instruct you to do so.
8. Return Address
Our business correspondence address is:
Company Name: Beckmiller
Address: 149 Highbank Dr
Manchester M20 5QR
United Kingdom
Important: This address is our business address and may not be the designated return facility for every order.
Please contact us before sending a return so that we can provide the correct return instructions and destination.
Returns sent to an incorrect address may experience processing delays.
9. Refunds
Once a returned product has been received and reviewed, we will process the applicable refund.
Where a statutory cancellation applies, UK consumer rules generally require refunds to be made within 14 days of receiving the goods back or receiving evidence that they have been returned, subject to the applicable legal requirements.
Refunds will normally be issued using the original payment method used to place the order, unless another method has been agreed with you.
Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
10. Original Shipping Costs
Where a customer exercises a statutory cancellation right, the applicable UK rules generally require the refund of the standard delivery charge originally paid.
If you selected a more expensive delivery service, we are generally only required to refund the cost equivalent to the standard delivery option.
For voluntary returns outside statutory cancellation rights, the refund of original shipping costs may depend on the circumstances of the return.
11. Return Shipping for Change of Mind
If you return an eligible product because you have changed your mind, ordered the wrong size, selected the wrong product, or no longer want the item, you are generally responsible for the return shipping cost unless otherwise stated by Beckmiller.
We recommend using a tracked return service and retaining your shipping receipt until your return has been completed.
12. Exchanges
If you would like to exchange an item for another size, colour, or available product option, please contact us at:
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer an alternative resolution, such as a refund or another available option.
For defective, damaged, or incorrectly supplied products, we will handle the matter in accordance with your applicable consumer rights and the circumstances of the case.
13. Return to Sender
A package may be returned to the sender because of customer-related circumstances, including:
- Refusing delivery.
- Failing to collect the package.
- Providing an incorrect or incomplete address.
- Failing to accept delivery after delivery attempts.
Where a package is returned to us because of customer-provided information or customer actions, any reasonable shipping or administration costs actually incurred may be deducted from the applicable refund where permitted by law.
Where applicable, an administration and shipping charge of £19.95 may be deducted.
Any remaining eligible refund will then be processed according to this policy and applicable law.
14. Lost or Delayed Packages
If your order appears to be delayed, please first check the tracking information provided in your shipping confirmation email.
If tracking has stopped updating or you believe your package may have been lost, please contact:
Our team will review the shipment and work with the relevant delivery carrier where appropriate.
If an order is confirmed as lost, we may arrange a replacement shipment or another appropriate resolution depending on the circumstances.
If an order has not been received within 60 days after dispatch, please contact us so that we can investigate the shipment.
15. Order Cancellation Before Dispatch
Because orders are processed quickly, we recommend contacting us immediately if you need to make a change or request cancellation.
Orders may begin processing shortly after purchase and may not be cancellable once processing or fulfilment has begun.
Please contact:
as soon as possible.
If an order has already been processed or dispatched, your statutory cancellation and return rights may still apply where applicable.
16. Incorrect Delivery Address
Please carefully check your delivery information before completing your purchase.
If you notice an error immediately after placing your order, contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Beckmiller may not be responsible for additional delivery costs or delays resulting from incorrect or incomplete delivery information supplied by the customer, subject to your statutory rights.
17. Refunds for Promotional or Sale Items
Unless otherwise stated, sale and promotional items remain subject to the same applicable consumer rights as other products.
A discount or promotional price does not remove statutory consumer rights.
18. Consumer Rights
Nothing in this policy affects your statutory rights.
If a product is faulty, not as described, or does not meet the legal requirements applicable to consumer goods, you may have rights to a repair, replacement, refund, price reduction, or other remedy depending on the circumstances.
For online purchases, consumers generally have a statutory cancellation period of 14 days for eligible goods, subject to applicable exceptions.
These rights exist independently of any additional commercial return policy offered by Beckmiller.
19. Questions About Returns or Refunds?
If you have any questions about your return, refund, exchange, damaged product, or delivery, please contact our customer service team.
Beckmiller
Address:
149 Highbank Dr
Manchester M20 5QR
United Kingdom
Email:
info@beckmiller.com
Customer Service Hours
Monday–Friday: 09:30–18:00 (GMT+1)
Saturday: 12:00–17:00 (GMT+1)
Sunday: Closed
We aim to respond to customer enquiries within 1 day.
For general questions, you can also use our Contact Page.