Frequently Asked Questions

Orders generally require approximately 1 business day to process. Once dispatched, delivery typically takes approximately 4 business days, for an estimated total delivery time of around 5 business days. Delivery times are estimates and may occasionally be affected by carrier delays or other circumstances outside our control. See our Shipping Policy for more information.

Yes. Beckmiller offers free delivery on orders within the United Kingdom. There is no minimum order value or quantity required.

Once your order has been shipped, you'll receive an email containing your tracking information. Please allow some time for tracking information to become active after dispatch. If you have questions about your shipment, contact our customer service team .

Orders are processed promptly, generally within 3 hours of being placed, and cannot be cancelled once processing has begun. If you notice an error, please contact us immediately . While we cannot guarantee that a change or cancellation will be possible, we'll do our best to assist.

If your package appears to be lost or cannot be delivered, please contact us so we can investigate the shipment with the applicable delivery carrier. Where appropriate, we may arrange a replacement before processing a refund. If your order has not been received within 60 days after dispatch, please contact us so we can determine the appropriate resolution.

Please contact us as soon as possible after placing your order. Because orders are processed quickly, we cannot guarantee that an address change will be possible. Beckmiller is not responsible for delays or additional costs caused by incorrect or incomplete delivery information provided by the customer.

If you wish to return an item, please review our Return & Refund Policy and contact our customer service team before sending your package. We'll provide the appropriate return instructions.

If a return is requested because of customer preference, such as ordering the wrong size, changing your mind, or no longer wanting the product, the customer is responsible for applicable return shipping costs. If an item is damaged, defective, or incorrect due to our error, you will not be required to pay the return shipping costs when the issue is confirmed to be our responsibility.

Please contact us as soon as possible and provide your order number, a description of the issue, and clear photographs of the product and packaging where relevant. We'll review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy .

A package may be returned because of customer-related circumstances such as refusing delivery, failing to collect the package, providing an incorrect or incomplete address, or failing to accept delivery after multiple attempts. In these cases, an administration and shipping fee of £19.95 may be deducted from the applicable refund. Please see our Return & Refund Policy .

Beckmiller currently accepts: American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, and Visa. Payment methods available at checkout may vary depending on your location, device, browser, or other circumstances. See our Payment Policy for more information.

Yes. Payments are processed through secure payment providers and payment infrastructure designed to help protect your information. Beckmiller does not intentionally store your complete card details on its own website servers.

Payment is generally processed when you complete your order through our checkout. Your order will be processed for fulfillment after payment has been successfully authorized or confirmed.

First, check that your card details and billing information are correct, your card has not expired, and that you have sufficient funds or available credit. You can also try another available payment method. If the problem continues, contact your bank, payment provider, or Beckmiller customer service .

Please review the sizing information provided on the individual product page before placing your order. If you need additional help choosing a size, please contact us .

Please contact us as soon as possible with your order number and clear photographs of the product and packaging where applicable. If the incorrect item was supplied due to our error, we will assist with an appropriate resolution.

Product-specific information, including available options, is provided on the relevant product page. If you cannot find the information you need, please contact our team and we'll be happy to help.

You can email us at info@beckmiller.com or use our Contact Us page to send us a message.

Monday–Friday: 09:30–18:00 (GMT+1)
Saturday: 12:00–17:00 (GMT+1)
Sunday: Closed

We aim to respond to customer enquiries within 1 business day during our customer service hours.

Beckmiller is located at:

149 Highbank Dr
Manchester M20 5QR
United Kingdom